FAQ's


How are your products made?

All our food is prepared by our chefs on the day your order is due to be shipped. We then pack our delicious items immediately in our insulated packaging to ensure freshness. 

How long will my items last in the fridge?

Typically, we advise no longer than 2 days but for best quality eat on the day of delivery. 

Is your packaging sustainable?

Yes! All our packaging is either reusable, recyclable or compostable. Please see our recycling guide on how to dispose of your packaging when finished. 

Where do you source your ingredients? 

We always use the finest possible ingredients and whenever we can we always try to source British seasonal produce. We supply traditional Cornish clotted cream and our jams are made in Essex. We use high quality Scottish salmon and we handmake all our sandwiches & fillings in London!

When do you deliver?

Choose your delivery day at checkout. Our courier partner DPD delivers between 8am - 8pm Tuesday - Sunday. DPD will text you on your selected delivery day with a 1 hour delivery slot. Unfortunately we cannot deliver at a set hour or guarantee morning deliveries. If required by a certain time we recommend booking for the day before - just pop your items in the fridge and they will be perfect the next day.

Please see our shipping policy for more information.

Where do you deliver? 

We deliver across Great Britain mainland. Unfortunately we can't currently deliver to the highlands, islands or Northern Ireland.

Please see our shipping policy for more information.

What if I am not in for my delivery? 

No problem! We will leave your delivery box in a safe place or with a neighbour if you’re out. Our boxes are fully insulated, so your items will stay cool until 10pm on the day of delivery. 

How long does my delivery stay cold in the box? 

Our afternoon tea can be kept safely in our delivery box until 10pm on the day of delivery. Once the box is opened place the items straight into the fridge. 

Do you charge extra for delivery?

No delivery is included in your box price.  

Can I edit or cancel an order? 

Yes, we kindly ask for 48 hours notice.

How can I get in contact if I have a different question? 

Please use our contact form for all enquiries or get in touch through our social media pages. We will happily answer any question you have.
For questions relating to a delivery please contact our courier company DPD.