All our food is prepared by our chefs on the day your order is due to be shipped. We then pack our delicious items immediately in our insulated packaging to ensure freshness. 

For specific best before dates, check product packaging.

We always use the finest possible ingredients and whenever we can we always try to source British seasonal produce. We supply traditional Cornish clotted cream and our jams are made in Essex. We use high quality Scottish salmon and we handmake all our sandwiches & fillings in London!

Yes!All our packaging is either reusable, recyclable or compostable. Please see our recycling guide on how to dispose of your packaging when finished. 

Yes! If you have a large order with multiple delivery addresses please get in touch with our team and we can arrange this for you. 

Yes, we kindly ask for 48 hours notice. Please send an email to hello@kettleandcrumb.com

We do not include any pricing information in the parcel.

While you can select a preferred delivery date at checkout, please be aware this is not a guaranteed service. Although very rare, courier delays can occur and are beyond our control. Our parcels are insulated and can last up to 48 hours in transit. We cannot offer any refunds or compensation if the parcel is delivered up to 24 hours after the scheduled delivery date.

Please see our shipping policy for more information.

Standard delivery can take place anytime on the scheduled delivery date but is usually between 7am to 9pm we do offer an option for AM delivery for an additional charge and this can be selected at checkout. Our courier will send an estimated delivery window on the day of delivery.

We deliver to all of mainland England and Wales we do not deliver to Northern Ireland, parts of Scotland or any Islands, please see our shipping policy for more details. We are currently unable to deliver to the below postcodes & locations:

AB31-35, AB41-54, AB36-38, AB55-56, FK17-21, G83, GY9, HS1-9, IM (ALL), IV (ALL), KA27, KA28, KW0-14, KW15-17, PA20-78, PH15-18, PH19-29, PH32-33, PH45-48, PH30-31, PH34-44, PH49-99, ZE (ALL)

Isle of Man

Scilly Isles

Channel Islands

The Isle of Wight 

Northern Ireland

No need to wait around. Since our boxes are perishable, our courier will leave your package at your door. A signature is not required.  Our parcels are insulated and can last up to 48 hours in transit. Our courier will send tracking details with the option to add a safe place should you not be home. 

We reccomend refrigerating the contents of your box on arrival. Or consuming immediately. Our parcels are insulated and can last up to 48 hours in transit. The box is fully insulated with gel ice packs to keep the contents fresh during the delivery process. It's ok if the gel packs within the box are melted. The contents should still be cool to the touch. 

In the rare event your parcel has not arrived by the end of the next day, then please let us know as soon as possible and we will investigate.

It is imperative that someone is available to receive the order on the scheduled delivery date, or the following day. We are unable to offer any refunds or compensation provided the original delivery was delivered on one of those days.

Standard delivery can take place anytime on the scheduled delivery date but is usually between 7am to 9pm we do offer an option for AM delivery for an additional charge and this can be selected at checkout. Our courier will send an estimated delivery window on the day of delivery.

We always advise selecting your delivery date a day before you need the afternoon tea to allow for any possible delays in transit.